Frequently Asked Questions

Everything you need to know about your PC Express experience.

What is the standard shipping time for custom-built PCs?

Custom-built systems typically undergo a 48-hour stress test and are shipped within 5-7 business days to ensure maximum stability and performance.

Do all components come with a manufacturer warranty?

Yes, every component sold at PC Express is 100% genuine and carries the full manufacturer's warranty in addition to our 1-year store technical support.

What is your return policy for electronics?

We offer a 30-day return policy for unopened items. If a component is defective, we provide a pre-paid shipping label for an immediate exchange or full refund.

Do you offer technical support for hardware installation?

Absolutely. Our expert technicians are available via live chat and email to guide you through BIOS updates, driver installations, and hardware troubleshooting.

Which payment methods do you accept?

We accept all major credit cards, PayPal, and specialized financing options like Affirm and Klarna to help you build your dream rig now and pay later.

Are your products shipped in anti-static packaging?

Yes, all sensitive electronic components are shipped in industry-standard anti-static bags and reinforced boxes to prevent ESD damage during transit.